Requests to Saleor Cloud in US region may return errors

Resolved·Partial outage

We have successfully recovered from the incident and processed the backlog of failed resources. Normal operations have been restored.

Tue, Oct 21, 2025, 05:10 PM

(6 months ago)

Affected components

Oct 20, 2025, 07:15 AM

Oct 21, 2025, 05:10 PM

Updates

Resolved

We have successfully recovered from the incident and processed the backlog of failed resources. Normal operations have been restored.

Tue, Oct 21, 2025, 05:10 PM

Monitoring

The external service provider (AWS) outage has been resolved, we are validating that all affected components are fully recovered.

Tue, Oct 21, 2025, 11:46 AM(5 hours earlier)

Monitoring

We are currently observing significant recovery in the affected services. Our teams continue to monitor the situation closely. We will provide an update on full recovery in the next status communication.

Mon, Oct 20, 2025, 11:12 AM(1 day earlier)

Identified

We identified cause of failures in Saleor Cloud. Issues are caused by an external service provider (AWS) outage.

Mon, Oct 20, 2025, 07:22 AM(3 hours earlier)

Investigating

We're currently investigating the issue.

Mon, Oct 20, 2025, 07:15 AM